pkuck Privacy Policy

pkuck ("we", "us", "our") operates the online betting and casino platform available at pkuck.io. We are committed to protecting the personal data of every user ("you", "your") who registers an account, visits our website, or interacts with our services in any way.

This Privacy Policy sets out a detailed account of what personal information pkuck collects from users in Bangladesh and worldwide, the legal and operational purposes for which that information is processed, the circumstances in which it may be shared with third parties, the security measures we have in place to keep it safe, and the rights you hold as a data subject with respect to your own information.

This policy applies to all information collected through the pkuck website at pkuck.io, through any associated mobile application or platform interface, through email and electronic communications between you and pkuck, through live chat and customer support interactions, and through third-party payment and identity-verification services used in connection with your pkuck account.

pkuck processes personal data responsibly and proportionately. We collect only what is necessary, retain it only for as long as required, and apply appropriate technical and organisational safeguards at every stage of the data lifecycle. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.

pkuck collects personal data across several categories depending on your level of interaction with the platform. The categories and specific data points collected are described in the table below:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, health or biometric data, or political opinions, except where strictly required by our legal compliance obligations (for example, a disability disclosure made voluntarily by a user in the context of a responsible gaming request).

pkuck collects personal data through the following channels and methods:

3.1 Direct Collection

You provide data directly to pkuck when you complete the account registration form, submit identity documents for KYC verification, make a deposit or withdrawal request, contact our customer support team, fill in any form on the pkuck platform, or update your account profile settings. This is the primary source of personal data for registered users.

3.2 Automated Technical Collection

When you visit pkuck.io, our servers and analytics tools automatically collect technical and usage data. This includes your IP address (which may indicate your approximate geographic location), device identifiers, browser characteristics, session duration, and navigation behaviour within the platform. This collection occurs whether or not you are logged into a pkuck account and applies to all visitors to the site.

3.3 Payment Provider Data

When you process a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer service, the relevant payment provider shares transaction confirmation data with pkuck necessary to credit or debit your account. pkuck receives confirmation of the transaction amount in BDT (৳), the mobile number or account identifier associated with the payment method, and a transaction reference number. pkuck does not receive or store full card numbers or mobile banking PINs.

3.4 Identity Verification Partners

pkuck uses third-party identity verification services to assist with KYC compliance. These partners may process the identity documents you submit and return a verification result (pass/fail) and associated data fields (such as confirmed name and date of birth) to pkuck. The identity verification partner's own privacy policy governs their handling of your data during the verification process.

3.5 Cookies and Similar Technologies

pkuck uses cookies and similar tracking technologies to operate the platform, remember your session, detect fraud, and analyse user behaviour for platform improvement. Full details of the cookies used on pkuck.io are provided in Section 8 of this policy.

pkuck processes personal data only where there is a clear and lawful purpose for doing so. The table below summarises the primary processing purposes and the corresponding legal bases:

pkuck does not sell, rent, or trade your personal data with third parties for their own commercial purposes. However, pkuck may share your data with selected third parties in the following limited circumstances:

5.1 Payment Service Providers

To process your deposits and withdrawals, pkuck shares the minimum necessary financial and identity data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard). This sharing is strictly required to complete the transaction and is governed by each provider's own data handling terms.

5.2 Identity Verification Services

pkuck shares identity documents and personal details with third-party KYC and identity verification partners solely for the purpose of verifying your identity and age in compliance with our internal compliance standards. These partners are contractually bound to process your data only as instructed by pkuck and not to retain or use it for any other purpose.

5.3 Technology and Hosting Partners

pkuck's platform is hosted and operated with the support of third-party cloud infrastructure and software providers. These partners may process personal data on our behalf as part of providing their services. All such partners are required to process data only under pkuck's instructions, implement appropriate security measures, and not to use the data for their own purposes.

5.4 Game Content Providers

When you play casino games or use sportsbook features powered by third-party providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited usage data (such as a pseudonymised player ID and game session data) may be shared with the relevant provider to deliver the game and settle outcomes. No contact or financial data is shared with game providers.

5.5 Legal and Regulatory Disclosure

pkuck may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where required to do so by applicable law, court order, or regulatory direction — or where pkuck believes in good faith that such disclosure is necessary to prevent criminal activity, protect the safety of any person, or enforce its Terms & Conditions.

5.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pkuck's business assets, personal data held by pkuck may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and any material change to the applicable privacy terms via the registered email address held on their pkuck account.

pkuck retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The general retention principles pkuck applies are as follows:

• Account data and KYC documents: Retained for the lifetime of your pkuck account and for a minimum of five (5) years following account closure, in order to comply with anti-money laundering and financial record-keeping obligations.
• Transaction and betting history: Retained for a minimum of five (5) years following the date of each transaction, to support dispute resolution, regulatory enquiries, and financial compliance.
• Customer support communications: Retained for three (3) years following the resolution of the relevant support interaction, to support quality assurance and recurring dispute resolution.
• Technical and usage data (non-personalised): Aggregated and anonymised analytics data may be retained indefinitely for platform improvement purposes. Raw technical data linked to individual user sessions is retained for up to twelve (12) months.
• Marketing consent records: Retained for the period during which you hold a pkuck account, and for two (2) years following account closure as evidence of the consent or withdrawal of consent.

When personal data is no longer required, pkuck ensures it is securely deleted or anonymised in a manner that prevents reconstruction. Hard-copy documents containing personal data are securely destroyed.

pkuck takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser or app and the pkuck servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser address bar confirms this encryption is active during your session.
• Data encryption at rest: Sensitive personal data stored in pkuck databases — including identity documents, financial data, and account credentials — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within pkuck's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific job function. All internal access is logged and audited.
• Password hashing: User passwords are never stored in plaintext. pkuck applies industry-standard one-way hashing with salt to all stored passwords, meaning that even pkuck staff cannot read your password.
• Intrusion detection and monitoring: pkuck's infrastructure is monitored continuously for unusual access patterns, potential intrusion attempts, and anomalous activity. Alerts are configured to trigger immediate investigation by the security team.
• Penetration testing: pkuck's platform undergoes regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Vendor security requirements: All third-party service providers who process data on pkuck's behalf are assessed for their security standards and are contractually required to maintain security measures at least equivalent to those applied by pkuck.

pkuck uses cookies and similar tracking technologies (such as web beacons and local storage objects) on pkuck.io to make the platform work correctly, to keep your session active while you are logged in, to detect fraud, and to understand how users interact with different areas of the site so we can improve the experience over time.

8.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the pkuck platform to function. They maintain your login session, remember your account preferences, and enable the secure processing of bets and transactions. These cookies cannot be disabled without impairing the core functionality of the platform.
• Performance and analytics cookies: These cookies collect anonymised or pseudonymised information about how users navigate and interact with the pkuck website — for example, which pages are visited most frequently, how long users spend on each page, and where users encounter errors. This data is used to improve platform design and usability.
• Functionality cookies: These cookies remember choices you have made on the platform — such as your preferred language setting, display options, or recently viewed games — to deliver a more personalised experience.
• Fraud prevention cookies: pkuck uses specialised cookies and device fingerprinting technologies to detect and prevent fraudulent activity, including the use of multiple accounts, automated bots, and suspicious login patterns.

8.2 Managing Cookies

Most web browsers allow you to control cookies through the browser settings. You can typically configure your browser to block all cookies, to accept only cookies from specific sites, or to delete cookies after each session. Please note that disabling strictly necessary cookies will prevent you from logging into your pkuck account and using core platform features.

Instructions for managing cookies in the most commonly used browsers can be found in each browser's help documentation. pkuck does not currently respond to browser "Do Not Track" signals, as there is no consistent industry standard for interpreting such signals.

As a data subject, you hold a number of rights with respect to the personal data pkuck holds about you. pkuck is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact pkuck at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise.

• Right of access: You have the right to request a copy of the personal data pkuck holds about you, along with information about how it is being processed. pkuck will provide this information within a reasonable period following receipt of your request.
• Right to rectification: If any personal data held by pkuck is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain data fields directly within your pkuck account profile.
• Right to erasure: You may request that pkuck delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that pkuck may be required to retain certain data to comply with legal obligations (such as financial record-keeping requirements) even following a valid erasure request.
• Right to restrict processing: In certain circumstances, you may request that pkuck restrict the processing of your personal data — for example, while the accuracy of the data is contested, or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of the personal data you have provided to pkuck in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object: You have the right to object to processing carried out on the basis of pkuck's legitimate interests. pkuck will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

pkuck sends promotional emails and SMS messages to registered users who have given explicit consent to receive them during the account registration process or through the account settings panel. Marketing communications may include information about new games, bonus offers, deposit match promotions, seasonal campaigns (for example, during BPL, IPL, T20 World Cup season, Eid, or Pohela Boishakh), and platform updates.

pkuck will never send unsolicited marketing communications to users who have not opted in. Each marketing communication sent by pkuck includes a clear and straightforward unsubscribe option. You may also opt out of all marketing communications at any time by:

• Updating your communication preferences in your pkuck account settings panel.
• Clicking the "Unsubscribe" link at the bottom of any pkuck promotional email.
• Sending an opt-out request to [email protected] with the subject line "Marketing Opt-Out".

Please allow up to 5 business days for your opt-out request to be fully processed across all pkuck communication systems. Opting out of marketing communications does not affect transactional communications — you will continue to receive account-related notifications such as deposit confirmations, withdrawal notifications, and security alerts.

pkuck is an online betting and casino platform intended exclusively for adults aged 21 and above. pkuck does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is conducted during the account registration process and again at the point of first withdrawal to enforce this restriction.

If pkuck becomes aware or has reasonable grounds to believe that a user is under the age of 21, the relevant account will be suspended immediately, all pending transactions will be frozen pending investigation, and any data associated with that account will be processed solely for the purpose of completing the age verification investigation and fulfilling any associated legal obligations.

Parents and guardians who believe that a minor may have accessed or registered an account on pkuck.io are encouraged to contact us immediately at [email protected]. pkuck will investigate all such reports promptly and take appropriate action, which may include account closure and data deletion to the extent permitted by law.

pkuck also recommends that parents and guardians make use of parental control and internet filtering software to restrict access to online gambling platforms on devices used by minors. pkuck does not accept any liability for access by minors that results from inadequate parental controls on a shared device.

The pkuck platform may contain references to or integrations with third-party services, including payment providers (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and identity verification partners. When you interact with these third-party services, you leave the pkuck data processing environment and enter the third party's own environment, which is governed by that party's own privacy policy and terms of service.

pkuck is not responsible for the privacy practices, data handling procedures, or content of any third-party service. pkuck encourages you to read the privacy policy of any third-party service you interact with in connection with your pkuck account before submitting personal data to that service. The presence of a third-party integration on the pkuck platform does not constitute pkuck's endorsement of that party's privacy practices.

pkuck does not include general outbound links to external websites on its platform. If you encounter a link on pkuck.io that directs you away from the pkuck domain for a reason other than those described in this policy, please report it to [email protected].

pkuck reserves the right to update, revise, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to pkuck's data processing practices, the introduction of new platform features, or feedback from users and regulatory bodies.

When a material change is made to this Privacy Policy, pkuck will notify registered users via the email address associated with their pkuck account at least 14 days before the revised policy takes effect. The updated policy will also be published on this page at pkuck.io/privacy-policy with a revised "Last Updated" date at the top of the document.

Your continued use of the pkuck platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated policy. If you do not agree with any revised version of this policy, you must cease using the pkuck platform and may request account closure by contacting [email protected].

pkuck recommends that you review this Privacy Policy periodically to stay informed of how your personal data is being handled. The version history of this policy, including a summary of material changes made in each revision, is available upon request by emailing [email protected].

If you have any questions, concerns, or complaints regarding this Privacy Policy, the way pkuck processes your personal data, or the exercise of your data rights, please contact the pkuck team through the following channel:

pkuck is committed to resolving all privacy-related concerns in a fair, transparent, and timely manner. If you are not satisfied with pkuck's response to a privacy concern, you have the right to escalate the matter through any applicable legal channels available to you under the laws of Bangladesh.